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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

🎀 We want you (and your gift recipients) to love what you ordered.

If something isn’t right, we’ll do our best to make it right.

✅ Easy Returns

  • Returns accepted within 14 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Please note: Personalized, custom, or perishable items (like food, sugar scrubs, or bath products) are non-returnable.

🛡️ Damaged or Incorrect Items?

  • If your order arrives damaged or with an incorrect item, email us within 5 days of delivery.

  • We’ll send a replacement or issue a refund. Easy as that.

  • 📧 Email: 

💳 Refunds

  • Once your return is received and approved, refunds are processed to your original payment method.

  • Expect 5–7 business days for the credit to appear.

  • Shipping fees are non-refundable (unless it’s our error).

📦 How to Start a Return

  1. Contact us at [your email] with your order number & reason.

  2. We'll guide you through the simple return process.

✨ Our Promise to You:

“Gifting should feel good—on both sides. If something’s off, we’ll make it right with care and kindness.”

✅ FAQs

❓ Can I exchange an item?
We don’t offer direct exchanges, but you’re welcome to return your item and place a new order.

❓ Do I pay for return shipping?
Return shipping is the responsibility of the customer unless the item is damaged or incorrect.

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