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Terms & Conditions

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

🎀 We want you (and your gift recipients) to love what you ordered.

If something isn’t right, we’ll do our best to make it right.

✅ Easy Returns

  • Returns accepted within 14 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Please note: Personalized, custom, or perishable items (like food, sugar scrubs, or bath products) are non-returnable.

🛡️ Damaged or Incorrect Items?

  • If your order arrives damaged or with an incorrect item, email us within 5 days of delivery.

  • We’ll send a replacement or issue a refund. Easy as that.

  • 📧 Email: 

💳 Refunds

  • Once your return is received and approved, refunds are processed to your original payment method.

  • Expect 5–7 business days for the credit to appear.

  • Shipping fees are non-refundable (unless it’s our error).

📦 How to Start a Return

  1. Contact us at [your email] with your order number & reason.

  2. We'll guide you through the simple return process.

✨ Our Promise to You:

“Gifting should feel good—on both sides. If something’s off, we’ll make it right with care and kindness.”

✅ FAQs

❓ Can I exchange an item?
We don’t offer direct exchanges, but you’re welcome to return your item and place a new order.

❓ Do I pay for return shipping?
Return shipping is the responsibility of the customer unless the item is damaged or incorrect.

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